Q | How long does it take for orders to be processed/shipped? A | Orders that do not involve custom cable assembly are generally processed/shipped within 1 to 2 business days depending on our workload. Custom orders generally take between 3 to 5 business days.
Q | What’s your return policy? A | We have a “14-day money back guarantee” return policy on all non-custom products. No returns on made-to-order cables and on all RJM Music and MusicomLab products. Products must be returned in their original packaging and be in resellable condition or a 15% repackaging fee will be applied. Initial shipping cost is non-refundable. Customers need to request an RMA number prior to returning any goods. No returns will be accepted without an RMA, no exception.
Q | How do we measure the length of our made-to-order patch/instrument cables? A | Please check this link
Q | What type/brand of cable is best for wiring a pedalboard? A | Generally speaking, cables with small capacitance values tend to better preserve the high end of the audio spectrum. Tone is however a subjective/relative notion and lower capacitance cables may not necessarily be what’s best in certain cases. Cable shielding, cable flexibility and size are also factors to be considered.
Q | Where do you ship? A | We ship worldwide.
Q | What method of payment do you accept? A | We only accept PayPal at this time as it offers protection to both the seller and the buyer.
Q | Do you offer a full Pedalboard / Rack System set-up service? A | Yes we do. We’ve built dozens of custom boards and rack systems over the years and we will be happy to assist you with your own project. Whether you need a small pedalboard of 6/8 pedals or a large-scale fully-automated system to link and control multiple amps and tens of pedals, just drop us a line through our contact form.